Gig Economy

Noopur’s project investigates reputation measures (such as 5-star ratings, thumbs, feedback and work profiles) that mediate Gig Economy transactions in platforms such as Uber, Airbnb and TaskRabbit. It looks at the socio-legal materialities of gig-work reputation, how ratings are assembled and, how they shape transactions and interactions in-turn. Further, this project proposes near-future and speculative design recommendations to rework reputation artefacts in order to better support gig workers’ information needs and career decisions, especially in non-Western contexts.