Noopur Raval

Noopur Raval is a fourth year PhD student in Informatics. Her research focuses on the role of digital technologies in supporting and transforming the future of work, especially blue-collar work in post-colonial countries. She is advised by Prof. Paul Dourish. Noopur was an affiliate at the Berkman-Klein Center for Internet & Society in 2016-17 and has worked with the Wikimedia Foundation and the Center for Internet & Society, Bangalore in the past. Beyond academic work, Noopur thinks a lot about diversity and tries to learn new languages.


Gig Economy

Noopur’s project investigates reputation measures (such as 5-star ratings, thumbs, feedback and work profiles) that mediate Gig Economy transactions in platforms such as Uber, Airbnb and TaskRabbit. It looks at the socio-legal materialities of gig-work reputation, how ratings are assembled and, how they shape transactions and interactions in-turn. Further, this project proposes near-future and speculative design recommendations to rework reputation artefacts in order to better support gig workers’ information needs and career decisions, especially in non-Western contexts.