Meet Zotline: Your Faculty Websites AI Support Buddy

Get instant help with your Faculty Website questions, 24/7

We’re excited to announce the launch of Zotline, our new support chatbot built with ZotGPT Creator. Zotline is an intelligent chatbot designed specifically to support the UCI Sites and Faculty Websites communities. Whether you’re building your first website, updating your existing website, or managing multiple sites, Zotline is here to help you navigate the platform with ease.

What is Zotline?

Zotline is an AI-powered support assistant that provides instant answers to your Faculty Website questions. Built with deep knowledge of the platform’s features, best practices, and common challenges, it’s like having a dedicated support specialist available whenever you need help.

Key Features

• 24/7 Availability: Get help anytime, whether you’re working late on a project or need quick assistance during off-hours
• Instant Responses: No more waiting for email replies or support tickets – get answers immediately
• UCI Sites Expertise: Trained specifically on Faculty Websites and UCI Sites functionality, policies, and best practices by UCI Sites administrators
• Step-by-Step Guidance: Receive detailed instructions for complex tasks, from basic page creation to advanced customization
• Multilingual Support: Available to help users in multiple languages.

Getting Started

Using Zotline is easy:

1. Find the Chatbot Icon: Look for the chat icon in the bottom right of the screen.
2. Ask Your Question: Type your question in natural language – no need for technical jargon
3. Get Instant Help: Receive detailed, actionable answers tailored to your specific needs
4. Follow Up: Ask clarifying questions or request additional information as needed
5. Download Your Conversation: When you’re done, simply click the Download icon to either copy the text or download your conversation as a text file.

Example Questions You Can Ask

• “How do I add a new page to my website?”
• “How do I add a new user?”
• “What’s the best way to embed a video?”
• “How can I make my site more accessible?”
• “I’m getting an error when trying to upload images. What should I do?”

Privacy and Security

Zotline is designed with privacy in mind. Your conversations are used solely to provide support and improve the service. You do not need to log in to use the service. No personal information is gathered or stored.

Feedback Welcome

As we continue to improve Zotline, your feedback is invaluable. Let us know about your experience, suggest new features, or report any issues. We will continue to fine tune our responses. Zotline will continue to improve as new features are added to ZotGPT Creator.

Thank you to the OIT AI Team

Special thanks to the OIT AI Team for making this possible! We’re grateful to UCI’s Office of Information Technology AI team for developing ZotGPT Creator, the powerful foundation that makes Zotline possible. Their innovative work in creating an AI assistant specifically designed for the UCI community has enabled us to provide this specialized support experience for Faculty Website users. The OIT AI team’s dedication to leveraging cutting-edge technology to enhance campus services continues to transform how we support our faculty, staff, and students. Zotline wouldn’t exist without their expertise, vision, and commitment to making AI accessible and useful across UCI.